GOV.UK Notify, connected to Salesforce

A pre-built connector bridging GOV.UK Notify to the Salesforce ecosystem. Send SMS, email and letter notifications directly from Salesforce workflows, triggered by case updates, approvals, citizen interactions and automated processes. No custom development for each notification type.

Talk to us

GOV.UK Notify is the government's standard notification service, used by hundreds of public sector organisations. But connecting it to Salesforce typically requires custom API integration for each implementation. Cospire's pre-built connector eliminates that, providing a configurable, reusable bridge between Salesforce and Notify.

How the connector works

SALESFORCE Case updates Approval events Workflow triggers Citizen interactions GOV NOTIFY CONNECTOR Template management Channel routing Delivery tracking Status callbacks GOV.UK NOTIFY SMS delivery Email delivery Letter delivery DELIVERY STATUS CALLBACKS Salesforce triggers Gov Notify connector GOV.UK Notify channels Data flow and callbacks

What the connector does

Multi-channel notifications

SMS, email and letter notifications configured and triggered from Salesforce. Template-driven, so teams manage content without developer involvement.

Workflow-triggered

Notifications fire automatically from Salesforce flows, process builder or Apex triggers. Case status changes, approval decisions, appointment reminders, payment confirmations.

Delivery tracking

Notification delivery status returned to Salesforce via callbacks. Know whether an SMS was delivered, an email was opened or a letter was sent.

Template management

GOV.UK Notify templates managed and mapped to Salesforce record types. Personalisation fields populated automatically from case and contact data.

Why this connector

No custom integration

Every public sector Salesforce implementation that uses Notify currently builds its own integration. This connector eliminates that repeated effort.

Configurable, not coded

Notification rules, templates and triggers configured through Salesforce admin tools. No Apex required for standard use cases.

Part of a catalogue

This connector is part of Cospire's growing catalogue of pre-built public sector integration components, alongside Gov Pay and future connectors.

Technology stack

MuleSoft GOV.UK Notify API Salesforce Platform Custom connectors Callback handling

Ready to connect Salesforce to GOV.UK Notify?

Let's replace custom integration work with a connector that's ready to configure and deploy.

Talk to us