Councils that actually connect
District, borough and county councils manage hundreds of services across fragmented systems. Cospire connects licensing, planning, environmental health, revenues and benefits into a single Salesforce platform, with citizen-facing portals and back-office integration.
Local government is where complexity meets volume. Thousands of citizen interactions daily, across dozens of service areas, delivered through systems that were never designed to talk to each other. We fix that.
How it connects
What we deliver
Citizen self-service portals
Experience Cloud portals for licence applications, service requests, payments and case tracking. Citizens help themselves, reducing call volumes.
Licensing and permitting
End-to-end licence workflows on PSS with fee calculation, document management, inspection scheduling and renewal tracking.
Environmental health
Case management for food safety, noise complaints, pollution incidents and housing standards. Inspection scheduling with mobile checklists.
Revenues and benefits
Integration with revenues and benefits systems through MuleSoft. Council tax, business rates and housing benefit data connected to the citizen record.
Planning and building control
Planning application tracking, consultation management and decision logging connected to the wider citizen view.
Waste and street services
Service request management for missed collections, fly-tipping, street lighting and highway defects with automated routing.
Built-in platform capabilities
Public Sector Solutions includes a powerful set of built-in capabilities, shared across Salesforce Industry Clouds, that let councils build complex processes without code. These capabilities mean faster delivery, easier maintenance and solutions that survive platform upgrades.
At-a-glance dashboards
Configurable views that pull together information from multiple sources into a single screen. Build citizen summaries, case dashboards and service overviews without custom development.
Guided workflows
Step-by-step guided processes for complex tasks like licence applications, planning submissions and service requests. Built with drag-and-drop, not code.
Data connectors
Built-in tools that read, transform and move data between Salesforce and your external systems. The bridge between what your teams see on screen and what sits in your databases.
Automated processes
Behind-the-scenes processes that combine multiple data operations into a single action. Chain together data lookups, external system calls and business logic into reusable, repeatable services.
Business Rules Engine
Declarative decision tables and expression sets that encode complex eligibility criteria, fee calculations and compliance rules. Change business logic without deploying code.
Dynamic Assessments
Configurable assessment frameworks for inspections, environmental health checks and housing standards reviews. Build assessment templates with conditional logic, scoring rules and outcome routing.
AI and Agentforce for local government
Salesforce AI capabilities are embedded directly into the local government platform. From autonomous agents that handle routine citizen enquiries to generative AI that helps caseworkers draft responses and summarise complex cases, AI works within the governance framework councils require.
Citizen service agents
Agentforce agents for citizen-facing operations including service request triage, licence application status enquiries, planning query routing and complaint handling. Agents follow configurable guardrails and escalate to officers when needed.
Recruitment agents
Autonomous agents that handle candidate screening, interview scheduling and application status enquiries for council recruitment. Candidates interact naturally through the council portal while the agent manages the process within Salesforce.
Generative AI for officers
Einstein AI features including case summarisation, response drafting, knowledge article recommendations and work summaries. Officers get AI assistance within their existing workflow, reducing time on administrative tasks.
AI governance and trust
All AI features operate within Salesforce's Trust Layer. Data masking, toxicity detection, audit logging and configurable boundaries ensure AI operates within your council's policies and regulatory requirements.
Ready to connect your council?
Let's bring your services together on a platform that works for citizens and staff.
Talk to us