Give your users a front door that actually works
Most digital front doors are just forms on a website. Ours connect to everything behind them: your CRM, your case management, your data. Built on Salesforce Experience Cloud, powered by Agentforce, and integrated with your back-office systems through MuleSoft.
Your residents, customers and service users expect Amazon-level digital experiences. But most public sector and regulated organisations are still serving them through disconnected portals, manual email workflows and phone queues. The digital front door isn't just a portal. It's the integration layer between your users and your organisation.
From portal to platform
A digital front door that connects your users to every system behind it.
What's included
Two products working together to give your users a digital experience that actually resolves their needs.
Your digital front door, built on Salesforce
Experience Cloud portals that don't just display information but actually connect to your systems. Self-service that resolves, not deflects. Account management that shows real data, not cached copies.
- Citizen and customer self-service portals
- Real-time case tracking and updates
- Knowledge base with AI-powered search
- Secure document upload and processing
- Personalised dashboards and notifications
AI agents that resolve, not just respond
Agentforce agents sit inside your digital front door and handle enquiries autonomously. They don't just point users at FAQs. They access your CRM data, check case status, process requests and escalate to humans only when needed.
- Autonomous enquiry resolution
- Natural language understanding
- CRM-connected actions (not scripted)
- Business rule enforcement and compliance
- Seamless human handover with full context
Why our digital front door is different
Connected, not cosmetic
Every portal interaction touches real data. Case updates are live. Account information is current. Documents go straight into workflows.
AI-powered, not scripted
Agentforce agents understand context and take action. They're not chatbots following decision trees.
Integration-first
MuleSoft connects your portal to every system behind it: legacy databases, finance systems, document management, third-party APIs.
Built for organisations that can't afford to get digital wrong
Public sector and regulated organisations face unique constraints: accessibility requirements, data sovereignty, compliance frameworks and users who can't simply go elsewhere. Our digital front door is designed for exactly this context.
Ready to build a digital front door that delivers?
Let's start with a conversation about your users and your systems.