Portals that connect to everything behind them
Salesforce Experience Cloud portals that read from and write to your back-office systems in real time. Connected through MuleSoft so your users get self-service that actually works.
Most council or housing portals are just forms on a website. They collect data but they do not connect to anything. Experience Cloud changes that by giving your users a portal that reads from and writes to your core systems in real time. Case updates, account details, payment history, documents: all live, all connected, all in one place.
How it connects
Experience Cloud sits between your users and your systems, with MuleSoft handling the integration layer.
What Experience Cloud delivers
Four capabilities that turn your portal from a static website into a connected service platform.
Self-service portals
Citizens and tenants can report issues, track cases, update their details and access services without calling. Connected to your case management and back-office systems so every interaction touches live data.
Knowledge and community
Searchable knowledge base and community forums that reduce contact centre volume and empower users to find answers. Articles are surfaced contextually based on what users are doing, and community discussions let peers help each other.
Personalised experiences
Authenticated portal experiences that show each user their cases, their payments, their documents. Powered by real-time data from integrated systems so the portal always reflects the current state of their account.
Partner and supplier portals
Experience Cloud is not just citizen-facing. It supports partner channels, supplier collaboration and internal service desks. The same connected platform, configured for different audiences and access levels.
Why this matters
Connected, not cosmetic
Your portal reads from and writes to live systems. Case updates happen in real time. Account information is current. Documents go straight into workflows, not inboxes.
Sector-ready
Pre-built templates and patterns for local government, housing associations and health organisations. You start with a portal that already understands your sector, then configure it to match your processes.
Integration-first
MuleSoft ensures data flows between your portal and every system behind it. Your users see live data, and every action they take updates the source system directly.
Ready to build a portal that actually connects?
Let's talk about your users, your systems and how Experience Cloud can bring them together.