Quote-to-cash for complex service portfolios
Salesforce Communications Cloud provides a configure-price-quote engine and order management system designed for telecommunications and service providers. Cospire deploys it for organisations managing complex product catalogues, bundled services and recurring billing relationships.
Communications and service providers sell complex, configurable products with dependencies, bundles and recurring charges. Communications Cloud replaces fragmented CPQ and order management systems with a single platform that handles the full quote-to-cash lifecycle natively.
Communications Cloud architecture
What Communications Cloud covers
Product catalogue and CPQ
Complex product hierarchies with configurable options, bundles, dependencies and pricing rules. Guided selling for consistent, accurate quotes.
Order management
Multi-step order decomposition, orchestration and fulfilment tracking. Orders split across systems and tracked through to completion.
Contract lifecycle
Contract creation, amendment, renewal and termination workflows with version control and compliance tracking.
Service qualification
Address-level service availability checks integrated with network inventory systems to validate what can be delivered before quoting.
Digital commerce
B2B and B2C self-service ordering through Experience Cloud with product browsing, configuration, ordering and account management.
Revenue management
Recurring billing lifecycle management with usage tracking, invoice generation and revenue recognition support.
Why Communications Cloud
Built for complexity
Product catalogues with hundreds of configurable items, dependencies and bundles handled natively. No spreadsheet-based pricing workarounds.
End-to-end lifecycle
From service qualification through quoting, ordering, fulfilment and billing on a single platform. No handoff gaps between systems.
Connected through MuleSoft
Network systems, billing platforms and provisioning engines connected end to end. Orders flow from quote to activation automatically.
Ready to streamline your quote-to-cash lifecycle
We will assess your product catalogue complexity, map your order lifecycle and show you how Communications Cloud fits your organisation.
Talk to us