Meter-to-cash and beyond, on one platform
Salesforce Energy and Utilities Cloud provides a data model built for energy retailers, water companies and utility providers. Cospire configures it to manage the complete customer lifecycle from service connections and metering through billing and field operations.
Energy and utilities organisations manage complex customer relationships across service points, meters, tariffs and regulatory requirements. Energy and Utilities Cloud models this natively, replacing fragmented legacy systems with a single platform that connects customer service, field operations and billing.
Energy and Utilities Cloud ecosystem
What Energy and Utilities Cloud covers
Service points and premises
Model the physical locations, connection points and service agreements that define utility customer relationships. Multi-service support across electricity, gas and water.
Meter management
Track meter installations, readings (manual and smart), exchanges and testing. Integration-ready for automated meter data collection systems.
Tariff and rate management
Configure and manage complex tariff structures, rate plans, discounts and regulatory pricing rules without custom code.
Usage and billing
Usage data processing, bill calculation and billing cycle management connected to your existing billing engine through MuleSoft.
Field service operations
Work orders, crew scheduling, asset inspections and mobile workforce management for installations, repairs and maintenance.
Customer self-service
Experience Cloud portals for account management, bill viewing, usage monitoring, outage reporting and service requests.
Why Energy and Utilities Cloud
Industry-specific data model
Premises, service points, meters and tariffs are native objects. No building utility-specific structures from scratch on generic CRM.
Regulatory-ready
Built for the compliance requirements energy and water regulators demand. Audit trails, data governance and reporting built into the platform.
Connected through MuleSoft
Your billing engine, meter data systems and field platforms connected end to end. Data flows, it does not get re-keyed.
Ready to consolidate your utility systems on one platform?
We will map your meter-to-cash process to Energy and Utilities Cloud and show you where the platform replaces legacy complexity.
Talk to us