Built for how public services actually work

Salesforce Public Sector Solutions provides a pre-built data model, workflow engine and citizen-facing tools designed specifically for government and public sector organisations. Cospire configures and extends PSS to match your processes without building from scratch.

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Generic CRM forces public sector organisations to build everything custom. PSS starts with the objects, relationships and processes your teams already need: licensing, permitting, inspections, case management, complaints handling and citizen interactions. Configuration replaces custom development.

Public Sector Solutions architecture

Public Sector Solutions Licensing & permitting applications & renewals Inspection management Case management submission to resolution Complaints handling investigation & resolution Citizen service requests self-service portal Regulatory compliance tracking & reporting MULESOFT / BACK-OFFICE SYSTEMS Finance systems Legacy databases Document management API integration, data synchronisation, event-driven connectivity

What PSS includes

Licensing and permitting

End-to-end licence application workflows with configurable stages, document requirements, fee calculations and renewal tracking.

Inspection management

Schedule, assign and track inspections with mobile-ready checklists, photo capture and automated follow-up actions.

Case management

Citizen cases tracked from submission through resolution with SLA monitoring, escalation rules and full audit trails.

Complaints handling

Structured complaint workflows with categorisation, investigation tracking, resolution management and regulatory reporting.

Citizen service requests

Self-service request submission through Experience Cloud portals, with automated routing and status updates.

Regulatory compliance

Built-in compliance tracking, evidence management and reporting for sector-specific regulatory frameworks.

Why PSS

Pre-built, not custom-built

PSS ships with the data model your sector needs. Configuration is faster, cheaper and survives Salesforce upgrades.

Connected through MuleSoft

PSS does not work in isolation. Cospire connects it to your back-office systems so data flows end to end.

Extensible by design

When PSS needs extending, we build on the platform using flows and configuration first, custom code only when necessary.

Ready to configure PSS for your organisation?

We will map your processes to the PSS data model, identify what needs configuring and what needs extending, and get you running faster than a custom build ever could.

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